enablers

How Enablers Affect Organizational Culture

Watch Out for the Enablers

Enablers are people who enable or help others to engage in dysfunctional or destructive behavior. Enablers make bad behavior easier and more comfortable to engage in.

‘Enabling’ is a term often used in the context of a relationship with an addict. It might be a drug addict or alcoholic, a gambler, or a compulsive over-eater or even a bi-polar or schizophrenic individual. Enablers, rather than addicts, suffer the effects of the addict’s behavior. Enabling is removing the natural consequences to the addict of his or her behavior.” Psychcentral.com post by Darlene Lancer

Recently someone made it clear to me that she was being an enabler. She essentially protected a person from incarceration with no consequences to their actions.

This prompted me to research enabling from a mental health perspective. I learned that the majority of addicts have at least one enabler in their life. Enablers shield a person from the consequences of their behavior protecting them from the natural consequences.

Antonym of Enabler

In a word the antonym of enabler is a disciplinarian. To prepare those we lead by making artificial consequences which results in changes of behavior.

Good parenting, does the opposite of enabling, a loving parent creates artificial consequences to a child’s bad behavior. Particularly to those actions which are likely to bring future negative consequences in adulthood. Healthy parents provide consequences to prepare children to function in society on their own. This is otherwise known as discipline; of course punishment can be taken too far and can become abusive. But a loving parent provides discipline to a child, it would be unkind for them not to.

Enabling and Organizational Culture?

I find the difference between the behavior of start-up business employees and employees in large corporations fascinating.

  • When an employee is heavily promoted despite behavior that would cause loss of business in an open market. They might be experiencing enabling.
  • When a lazy or unproductive employee is not made to show up and work hard every day. They might be experiencing enabling.
  • When unions save the job of negligent or toxic employees in knee-jerk reactions against management, they might be enablers.

Hard work beats talent when talent doesn’t work hard. – Vala Afshar (@ValaAfshar)

Talent is a skill and is recruited in technology corporations typically based on education. But, hard work is a behavioral issue and is subject to personal will-power. Enablers notoriously overlook bad behavior and even can promote it. Teams of highly talented and educated employees can become very ineffective through a culture that enables bad behavior. This type of corporate culture is often created over years of enabling. Enabling is a major mechanism which hinders the work of hundreds of talented employees.

When an entrepreneur pivots her strategy and creates products to serve her market the new sales themselves is the discipline. Unless the government is meddling, there is no enabler present in the market to shield her. She must pivot her strategy… or not eat.

Organizations do no favor to employees or their customers when they enable bad behavior internally. Enabling cripples people emotionally, over the long term it destroys self-esteem and enslaves people emotionally.

The Free Market Typically Has No (or less) Enablers

It has been said that pursuing entrepreneurship is the best personal development activity available. In creating a profitable business there is rarely artificial shields for the entrepreneur. The free market does not care who you are, (or who you’re not). The free market does not pay your bills because you are accustomed to getting handouts. Serving the free-market well requires hustle, it requires good ideas and it requires self-discipline. It is a survival of the fittest environment and it more closely mirrors reality.

Mental health and addiction professionals warn against enabling. Evidence has shown that an addict experiencing the damaging life-consequences of his addiction provides the most incentive to change. Often this is when the addict “hits bottom” – a term commonly referred to in Alcoholics Anonymous.

How to Help Enablers

Wise leaders give their people incentive to change and do not enable based on the arbitrary, it is bad for business and it is bad for people.

It seems to stop enabling a leader must start with the following:

  1. Accept the fact that we may be enabling bad behavior; the most difficult part of changing.
  2. Think what is best for the culture I am leading and pursue that for those we lead.
  3. Display courage to correct people when they need it (or at least don’t promote bad actors). Great people developers are willing to correct, willing to call a person out when they need to change their behavior.

How else can enabling impact culture?

For more on this topic check this out> You Really Expect Me to Behave … Like That?

Are We Too ‘Career Selfish’ ?

I once devised the term ‘career selfish” in response to how I felt I was being treated in an organization.  I had gotten to the point that I could look at unfair situations within my organizations and instead of anger I began to look with empathy, I was able to put myself in the shoes of leadership and analyze the situation.

I started my career a little too early as a technician, a 20 year old associates degree technician in a sea of PhD’s, of MBA’s, and of professional engineers, I had only an associates degree at the time so the hierarchical obstacles seemed insurmountable.   I never gave up the ambition of trying to move up, of trying to get recognition and credit for my work and get promoted. I don’t know how many times I told my supervisors “hey, I have a career too… I care about my future here also, please care about my development, please care about my career..”.   What I came to realize is how common career selfishness is, myself included.  Whether it be credit stealing, kingdom building or simply not caring about the people around us.  Career selfishness is toxic when found in any organization, career selfish leaders create unhealthy cultures and career selfish employees.

A career selfish leader does not develop people that they do not like personally, any prejudice, any difference in political or ideological or worldview is a set back to the career of those under them.  They often have tight circles of like-minded allies and buddies.  The career selfish person can be great if you are in their circle but horrible for your career if you can’t seem to get into or don’t want to be in their circle.

me-me-me

There needs to be a space in a leaders life that develops people not because they like them, because they agree with them about politics, because they are the optimal gender or race that fits their biases well but simply because they are leading them on behalf of the company or organization. Leadership requires selflessness in this regard. An employee should be led well, developed to their fullest potential simply because they are a part of the organization, because they are a paid employee.  The thoughtful leader is smart enough to realize how important it is to have a healthy organization and is able to professionally develop and foster a healthy culture.

Career selfish people often begat other career selfish people, they promote career selfish, they encourage that behavior because they believe that behavior got them to where they are and will bring success in the future.  They call it “dog eat dog” or say “I am a shrewd businessman”

So what can we do if we find ourselves in the midst of an organization, or even our own career that has been career selfish.

A few suggestions:

  1. Let your supervisor/manager and surrounding team members know that you are trying to make them successful both in the professional goals of the team but also in their career and development, let them see your new selflessness.  This might be awkward at first, but it takes an effort to change culture.
  2. Tell your boss that you want to grow, that you care about your career, ask for help in your personal development and if they wont then work to leave that organization.
  3. If you’ve been selfish, simply apologize and start helping people under and around you.

I think leaders often have absolutely no idea how their behavior affects culture and the behavior of their direct reports. I love this quote from organizational development consultant Patrick Lencioni, speaking to leaders.

This is bigger than you think, you are part of people’s lives, and as  managers and leaders the way you manage and lead your people impacts this world in ways you just can not imagine…they treat their spouses and kids and neighbors and friends differently based on how you manage and lead them. – Patrick Lencioni

What are some other ways that can we overcome career selfishness in our organizations?

“Corporate America” Bashing

I listen to the motivations entrepreneurs often and have noticed that one of the top reasons they give for starting their own companies is to escape from “Corporate America”.  The “Corporate America” term has come to mean bureaucracy, dysfunction and frustration for many many people. This bothers me because…it does not have to be this way!

Fist-in-air

What if leader’s in “Corporate America” began a personal mission to heal the bureaucracy, dysfunction and frustration within their organizations?  What if organizational health became one of our top objectives?

Think of impact that this would have on productivity, think of the impact this would have on turnover rate.  Think of the impact this would have on financial performance over time.  Think of the impact this would make in employee’s lives and in job satisfaction.

I believe that the impact from this would be amazing!

Get healthy corporate America! care about the impact of your team and project leadership, don’t be lazy in your people management, understand the impact of your leadership …or lack of leadership in people’s lives, in people’s careers, on people’s salaries and most importantly on your company’s performance in the market.

Here are three things that we can do in the short-term to improve the health of our organizations:

  1. Communicate the purpose of the organization and your commitment to health constantly, even if it seems redundant, say it out loud repeatedly.
  2. Care about the growth of our people, challenge them to grow and expand their skills and tangibly reward them when they do.
  3. Ask our people for help in making healthier teams, because they have a major role to play in team health.

 What other things can we do today to make our organizations more healthy?

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